LuckyDays Casino Privacy Policy

At Lucky Days, we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit and use our services at LuckyDays Casino. We encourage you to read this document carefully to understand our practices. By accessing and using our platform — whether via desktop, the lucky days casino app, or mobile browser — you acknowledge that you have read and understood this policy.

Who We Are

We are Jungle Media Ltd., incorporated in Malta (company registration number C 79253), with our registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. At LuckyDays, we operate under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03 June 2021. As the data controller for all personal information collected through our platform, we are responsible for ensuring that your data is handled safely, lawfully, and transparently.

Information We Collect

When you register and interact with our Lucky Days casino platform, we may collect the following categories of personal information:

• Identity data: your full name, date of birth, username, and government-issued identification documents
• Contact data: email address, phone number, and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, login timestamps, and session data
• Usage data: pages visited, games played, time spent on our platform, and interaction logs
• Communications data: records of your correspondence with our support team via live chat or email at help@luckydays.com

We collect this information directly from you during registration, through your use of our services at LuckyDays Casino, and via automated technologies such as cookies and tracking tools embedded in our platform.

How We Use Your Information

At Lucky Days, we process your personal data for the following purposes:

Account Management and Service Delivery

We use your information to create and manage your account, verify your identity, and provide access to our gaming services. This includes processing your deposits and withdrawals, as well as sending you important account-related communications.

Legal and Regulatory Compliance

Our LuckyDays Casino operations are subject to strict regulatory requirements under our MGA licence. We are required to verify your age and identity, conduct anti-money laundering (AML) checks, and maintain records of your gambling activity. We process your data to comply with these legal obligations.

Responsible Gambling

We take player protection seriously. At Lucky Days, we monitor gaming behaviour to identify signs of problem gambling and to apply any self-exclusion or deposit limits you may request. This processing is carried out in your interest and in accordance with our regulatory duties.

Marketing and Promotions

Where you have given your consent, we may contact you about promotions, bonuses, and offers available at LuckyDays Casino — including app-exclusive offers available through the luckydays app. You may withdraw your marketing consent at any time by updating your account preferences or contacting us directly.

Security and Fraud Prevention

We use technical and usage data to protect our platform, detect fraudulent activity, and ensure the integrity of our services. Our Lucky Days security systems continuously monitor for suspicious behaviour to keep your account safe.

Cookies and Tracking Technologies

Our LuckyDays Casino website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including maintaining your session when you complete a lucky days casino login
• Performance cookies: help us understand how visitors use our site so we can improve functionality
• Functional cookies: remember your preferences and settings
• Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Lucky Days platform.

Sharing Your Information

We do not sell your personal data to third parties. However, at LuckyDays Casino we may share your information with selected trusted partners in the following circumstances:

• Payment processors: to handle your deposits and withdrawals securely via providers such as Trustly, Skrill, Neteller, Visa, and MasterCard
• Game providers: such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, and others, who may process limited data in connection with game delivery
• Regulatory and law enforcement authorities: including the Malta Gaming Authority, where we are legally required to disclose information
• Alternative Dispute Resolution (ADR) entities: our ADR entity is Casino Reviews (The POGG), and we may share relevant data in the context of a dispute
• IT and analytics service providers: who assist us in operating our platform and improving user experience

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. At Lucky Days, our standard retention period following account closure is five (5) years, unless a longer period is required by law. Financial records may be retained for longer periods to comply with anti-money laundering regulations.

Your Rights

As a user of our LuckyDays Casino platform, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: in certain circumstances, you may request that we delete your data
• Right to restriction: you may ask us to limit how we process your data
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at help@luckydays.com. We will respond to your request within the timeframe required by applicable law. If you believe we have not handled your data appropriately, you also have the right to lodge a complaint with the Malta Gaming Authority or your local data protection supervisory authority.

Data Security

At Lucky Days, we implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encryption, secure servers, access controls, and regular security assessments. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use strong, unique r@!nSEAS9_omHO*6s for your LuckyDays Casino account and to keep your login credentials confidential.

International Transfers

As we are headquartered in Malta and serve players across multiple regions — including New Zealand, Finland, Canada, and South Africa — your data may be transferred to and processed in countries outside your jurisdiction. Our Lucky Days team ensures that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our LuckyDays Casino platform or via email. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at Lucky Days, please do not hesitate to reach out to us. You can contact our support team via live chat directly on our website or by emailing us at help@luckydays.com. We are here to help and will respond to your enquiry as promptly as possible.