LuckyDays Casino Terms and Conditions

Welcome to LuckyDays Casino. These Terms and Conditions govern your use of our website, games, and services available at luckydays.com. By registering an account or accessing our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, please do not use our platform. At LuckyDays, we are committed to providing a fair, transparent, and responsible gaming environment for all our players.

1. About Us

At LuckyDays Casino, we are operated by Jungle Media Ltd., a company incorporated in Malta with company registration number C 79253. Our registered address is Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We hold a licence from the Malta Gaming Authority (MGA) under licence number MGA/B2C/822/2020, issued on 03 June 2021. Some games on our platform may be provided outside of MGA regulation — these games are clearly flagged in-game. Our LuckyDays platform has been serving players since 2019.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements. At LuckyDays Casino, we strictly enforce these conditions to ensure the safety and legality of our platform:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be located in any of our restricted territories at the time of play.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date information when registering.

2.1 Restricted Countries

Our Lucky Days Casino services are not available to residents or players located in a number of restricted jurisdictions, including but not limited to the United States of America and its territories, Australia, Belgium, France, Spain, Sweden, and many others as listed in the full restricted countries list on our website (version 2.0, effective 01/02/2025). We reserve the right to close any account and void any winnings if we determine that a player is accessing our services from a restricted territory.

3. Deposits and Withdrawals

At Lucky Days, we offer a range of secure and convenient payment options for both deposits and withdrawals. Our supported payment methods include Trustly, BankID, Swish, debit cards, e-wallets such as Skrill, Neteller and ecoPayz, prepaid cards including paysafecard, instant banking, fast bank transfers, and standard bank transfers.

3.1 Deposit Terms

• Our minimum deposit amount is €20.
• E-wallet and prepaid card deposits are processed immediately.
• Bank transfer deposits may take 2–5 working days to be credited.
• A minimum deposit of €20 is also required to activate our welcome offer.

3.2 Withdrawal Terms

• Our minimum withdrawal amount is €10 (or £10, or equivalent in your local currency).
• Our payment team processes withdrawal requests within 24 hours, provided your account is fully verified and no additional documentation is required.
• Visa and MasterCard withdrawals typically take 1–3 banking days after processing.
• Bank transfers typically take 1–3 banking days after processing.
• E-wallet withdrawals are processed the same day.
• Depending on the payment method used, receipt of funds may take up to 5 banking days from the time of processing.

We reserve the right to request identity verification documents before processing any withdrawal. Our LuckyDays Casino platform takes fraud prevention and financial security very seriously.

4. Bonuses and Promotions

Our Lucky Days Casino welcome offer grants eligible new players 200 Free Spins on Book of Dead upon making their first deposit of €20 or more. No registration is required when signing up via Trustly or BankID. Please note the following conditions that apply to our bonus offers:

• Free spins winnings are subject to 40x wagering requirements.
• The maximum stake permitted while using bonus funds is €5 per spin or bet.
• Free spins and bonus funds expire 30 days after registration.
• The welcome free spins offer is currently available only to players located in Finland.

4.1 Wagering Contribution Rates

• Slots: 100% contribution towards wagering requirements.
• Live Roulette, Live Blackjack, and other live games: 10% contribution.
• Table games: 5% contribution.
• Jackpots, Arcade, Crash, Plinko, and Scratch games: 0% contribution.

At LuckyDays, we may also offer app-exclusive promotions for players using our Android application. Our current ongoing promotions are detailed on our Promotions page. We reserve the right to modify, suspend, or withdraw any promotion at any time.

5. Responsible Gaming

Here at LuckyDays Casino, we take our responsibility to promote safer gambling seriously. We provide a range of tools designed to help you manage your gambling activity, including deposit limits, session time limits, self-exclusion options, and reality checks. If you believe your gambling may be causing harm, we strongly encourage you to use these tools or contact our support team for assistance.

Our LuckyDays Casino platform does not permit minors to register or play. We carry out age verification checks as part of our KYC procedures, and we may suspend any account where we have reasonable grounds to suspect underage gambling is taking place.

6. Fair Play and Game Rules

At Lucky Days, we offer a library of 1,000+ games on our website and 2,000+ games through our dedicated Android app. Our game providers include industry leaders such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming. Live casino games on our platform are powered exclusively by Evolution Gaming.

We use certified random number generation (RNG) technology to ensure that all game outcomes are fair, random, and unbiased. Our jackpot pool currently stands at over €113 million. We do not tolerate cheating, collusion, or any form of fraudulent behaviour. We reserve the right to void bets and close accounts where such activity is detected.

7. Account Suspension and Termination

We reserve the right to suspend or permanently close any account, withhold funds, and void any pending bets or bonuses if we determine that:

• False or misleading information was provided during registration.
• The account holder is located in a restricted jurisdiction.
• Fraudulent, abusive, or suspicious activity has been detected.
• The player has breached any part of these Terms and Conditions.
• We are required to do so by applicable law or regulatory authority.

8. Customer Support and Dispute Resolution

Our Lucky Days support team is available via live chat and by email at help@luckydays.com. We are committed to resolving all player concerns promptly and fairly. If we are unable to resolve a dispute directly, players may escalate the matter to our approved Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG). Our services are regulated by the Malta Gaming Authority, which also acts as the competent regulatory authority.

9. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify you via email or through a notice on our LuckyDays Casino website. Your continued use of our services after any changes take effect constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates.

10. Governing Law

These Terms and Conditions are governed by the laws of Malta. Any disputes arising from your use of our Lucky Days Casino services shall be subject to the jurisdiction of the Maltese courts, unless otherwise required by applicable consumer protection laws in your country of residence.

If you have any questions about these Terms and Conditions, please do not hesitate to contact our LuckyDays Casino support team at help@luckydays.com. We are here to help.